Domestic Orders - Delivery is free for all domestic orders over $25. Otherwise, delivery is $9.95. Once your products have shipped, it usually takes 2 to 3 business days to receive your order.
International Orders - Delivery is free for all international orders over $149. Otherwise, delivery is $30.00. Once your products have shipped, it usually take 2 to 3 weeks to receive your order. For Canada, shipping time can be less.
We ship 6 days a week, excluding major U.S. holidays. If you have not received your products, feel free to contact us.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return your product up to 30 days after receiving your order. Please make sure that the products are not used or damaged. Any products you return must be in the same condition you received it and in the original packaging.
Wholesale Products - FREE Domestic Shipping on all wholesale products. No returns and no exchanges for wholesale products. Wholesale products, all sales are final.
For additional details on Shipping & Returns, please visit our Frequently Asked Questions page.
You will have 30 days to return your item to us. If there is an issue with the product that you purchased from us, please let us know. You can return the product in the same new condition and we'll cheerfully refund you every cent.
Returns are easy, simply contact us for a return number and send your item to our returns center for fast processing. We'll get you a replacement or refund in a snap!
We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.
Ordering from FerryBerry is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone, period.
Our Commitment to Quality: The Fresh Batch Guarantee
At FerryBerry, we’re sticklers for quality. In fact, we’ve designed our entire business around providing you with better products made in small batches to maximize product freshness. Our Fresh Batch Guarantee lets you know how serious we are about consistently providing our customers with high quality products.
What is the Fresh Batch Guarantee?
At FerryBerry, we consider it an honor to have our products delivered to your home and help improve all of your natural beauty concerns. That’s why we make sure all of our products are delivered fresh and ready for you to use. But even with a lot of care and preparation, occasionally a product may not arrive at your doorstep in the best condition. That’s why we're introducing our exclusive Fresh Batch Guarantee. It’s our promise that every product that we deliver to you will be freshly formulated and ready for you to use, so that you will get maximum effectiveness every time.
How does the guarantee work?
When your product arrives and you feel that the product is not up to your standard of freshness, no problem. Simply contact our Customer Support team within 7 days of receiving your delivery and we’ll gladly send you a new product. Here at FerryBerry, you can count on receiving fresh, quality products each time you place an order. We guarantee it.